Monthly Archives: January 2012

Ten tips for time management

Time management is necessary for professional and any other activity. The following useful tips will help you take your time under control. 1.┬áKeep records. One of the most common mistakes of time management is trying to use your memory to … Continue reading

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The A-P-P-L-E “steps of service” : The Secret to Success !

Apple Store’s employee training manual lays out the A-P-P-L-E “steps of service” with an acronym of the company name: “Approach customers with a personalized warm welcome,” “Probe politely to understand all the customer’s needs,” “Present a solution for the customer … Continue reading

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